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50 Most “Helpful” Asia Pacific Banks During COVID-19


An online survey entitled, “Most Helpful Banks in Asia Pacific During Covid-19,” has been conducted by the BankQuality.com from April 1 to April 30, 2020, to determine which retail banks in the Asia Pacific are remarked by customers as “helpful” during the COVID-19 outbreak.


50 Most “Helpful” Banks in Asia Pacific

In the survey conducted by BankQuality, here are the 50 Most Helpful Asia Pacific Banks during the COVID-19 outbreak.

  1. Kakaobank
  2. UnionBank
  3. Kotak Mahindra Bank
  4. VPBank
  5. Citibank Singapore
  6. CTBC Bank
  7. Taipei Fubon Bank
  8. Asia Commercial Bank
  9. Citibank (Hong Kong)
  10. CIMB Niaga
  11. E.SUN Bank
  12. Bank of Communications
  13. Krung Thai Bank
  14. Postal Savings Bank of China
  15. Bank of China
  16. Techombank
  17. Maybank
  18. BCA
  19. Standard Chartered Bank Singapore
  20. CIMB Bank
  21. The Bank of East Asia
  22. BRI Syariah
  23. Bangkok Bank
  24. Kasikornbank
  25. RCBC
  26. RHB Bank
  27. BRI
  28. Punjab National Bank
  29. HSBC
  30. Bank SinoPac
  31. LANDBANK
  32. Axis Bank
  33. China Construction Bank
  34. Taishin International Bank
  35. State Bank of India
  36. ICICI Bank
  37. Siam Commercial Bank
  38. Metrobank
  39. BIDV
  40. Bank of Baroda
  41. Public Bank
  42. Kookmin Bank
  43. Bank of Ayudhya
  44. Standard Charted Bank (Hong Kong)
  45. Security Bank
  46. Shinhan Bank
  47. Hana Bank
  48. Industrial Bank of Korea
  49. Bank of China (Hong Kong)
  50. Bank of Taiwan

Contactless Feature Amid COVID-19

One of the survey’s key findings is that the contactless feature of banks and digital services is a significant factor for consumers in rating their banks during this period.

In line with this, out of the 80 banks included on the full list, South Korea’s largest digital-only bank, Kakaobank, was named as the Most Helpful Bank in Asia Pacific during the COVID-19 crisis with a BankQuality Score (BQS) of 102.21.

Kakaobank was remarked by customers to be convenient because of its contactless mobile banking services.

Philippine Banks that made it to the list

The Union Bank of the Philippines (UnionBank) was ranked as the second most helpful bank in the Asia Pacific and it’s the only Philippine bank that made it to the top 10.

Furthermore, it also made it to the Top Five Best Retail Banks in the region together with Kotak Mahindra Bank (India), VPBank (Vietnam) and Citibank (Singapore).

Other Philippine Banks ranked as Most Helpful in Asia Pacific

Aside from UnionBank, there are also other Philippine financial institutions that made it to the Top 50. Here are the following banks and their corresponding ranks.

  • Metropolitan Bank and Trust Company (Metrobank) – Rank 38
  • Security Bank- Rank 45

 

 Source: BankQuality

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